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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article by Maarten Volkers, finalist of the 2026 SERVSIG Best Dissertation Award. Research on negative service encounters commonly assumes that customers remain voluntary participants and can leave when an experience becomes unsatisfactory....
Harrison Pugh (co-chair 2024-2028), Sven Tuzovic (co-chair 2026-2030), Kristina Heinonen (co-chair 2022-2026) As I conclude my four-year term as SERVSIG co-chair and welcome Sven Tuzovic into the role, I have...
Hello SERVSIG Community, I would like to take a moment to thank Kristina Heinonen for all of the work she has done over the last four years of her tenure...
At the 2026 SERVSIG Conference in Braga, we were delighted to announce that the 2028 SERVSIG Conference will be hosted in Tirana, Albania. Following a selection process involving several strong...
The Christopher Lovelock Career Contributions Award was presented at the 2026 Frontiers in Service Conference in Helsinki. The award recognizes a scholar whose sustained and influential body of work has...
The 2025 SERVSIG Best Service Article Award was presented during the SERVSIG Conference in Braga, recognizing an outstanding article published in 2025. The award celebrates research that has made a...
The SERVSIG Emerging Service Scholar winner was announced and congratulated at the 2026 Frontiers Conference in Helsinki. The Award (sponsored by Auburn University) recognizes contributions to advancing the study of...
The recipient of the 2026 SERVSIG Best Dissertation Award, sponsored by Texas State University, was announced during the SERVSIG Conference in Braga. The award highlights outstanding doctoral research and its...
The Robert Johnston Award recognizes researchers in the service discipline. Journal of Service Management was delighted to announce this year’s award winners (papers published in 2025) at the Frontiers in Service 2026 conference in...
At the Frontiers in Service 2026 Conference, Marianna Sigala and Chatura Ranaweera, co-editors of the Journal of Service Theory and Practice (JSTP) were very pleased to announce and congratulate the...
Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2026 at Hanken School of Economics in Helsinki, the winners for the best paper...
Guest article by Werner H. Kunz, Khanh Bao Quang Le, Hina Khan, and Fangfang Li. AI advertising expenditure hit about $370 billion in 2022 and is expected to rise to...