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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Join a world-class research team to investigate one of the most pressing challenges in modern organizations: why some GenAI initiatives fail and what factors help to make them succeed. We...
Let’s Talk About Service 13 Engineering the future of service: Innovation, Impact & Integrity Eindhoven University of Technology (TU/e), Eindhoven, The Netherlands 9-11 December 2026 Deadline: 1 September 2026 The...
Are you struggling with how to use AI in your teaching? Or maybe you’re already testing new methods and want to share what works? Come share your experience with our...
I am proud to announce that, through the generosity of SERVSIG 2026 Conference Chairs, Cristiana Raquel Costa Lages & Cláudia Maria Neves Simões, the SERVSIG Mentoring Program will host a lunch...
On April 22, 2026, our SERVSIG Community lost an early service research scholar who helped build SERVSIG. Steve was a postdoctoral student at Oklahoma State University when Ray and Steve...
ServCollab has collaborated with the United Nations Principles for Responsible Management Education (PRME) to create the PRME Working Group on Service Systems for Humanity. We seek to bring together scholars, educators, and practitioners...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
Guest article by Jana Holthöwer, finalist of the 2026 SERVSIG Best Dissertation Award. Service robots are no longer a futuristic curiosity—they are already greeting hotel guests, delivering hospital supplies, and assisting consumers in...
Call for papers for a Special Issue of the Journal of Service Management. How can service management research address “Grand Challenges” to create social impact? Guest editors: Russell-Bennett R, Parkinson...
Call for papers for a Special Section of the Journal of Service Management. Partial Least Squares Structural Equation Modeling (PLS-SEM) in Service Research. Guest editors: Köcher S, Radomir L, Gudergan...
12 May 2026 (2 pm CET) It is our pleasure to announce the next online seminar, by Florian von Wangenheim, EiC Journal of Service Research, who will introduce the vision of...