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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article by Kristina Heinonen. Innovation Index Coalition Meeting at Hanken School of Economics, Helsinki, Finland, in June 2026 As part of the 2026 Frontiers in Service conference in Helsinki,...
Guest article by Cláudia Simões and Cristiana Lages (conference co-chairs). We had the pleasure of hosting the 14th edition of SERVSIG 2026 at the University of Minho in Braga. The...
Call for Papers for a Special Issue of the Service Industries Journal. Ethical implications of artificial intelligence (AI) and automation in service industries: Addressing algorithmic bias, opacity and unclear accountability...
More than 270 scholars, doctoral students, journal editors, practitioners and business leaders gathered in Helsinki for the 2026 Frontiers in Service Conference, hosted by Hanken School of Economics on June...
Guest article by Maarten Volkers, finalist of the 2026 SERVSIG Best Dissertation Award. Research on negative service encounters commonly assumes that customers remain voluntary participants and can leave when an experience becomes unsatisfactory....
As I conclude my four-year term as SERVSIG co-chair and welcome Sven Tuzovic into the role, I have been reflecting on what makes this community so special and what gives...
Hello SERVSIG Community, I would like to take a moment to thank Kristina Heinonen for all of the work she has done over the last four years of her tenure...
At the 2026 SERVSIG Conference in Braga, we were delighted to announce that the 2028 SERVSIG Conference will be hosted in Tirana, Albania. Following a selection process involving several strong...
The Christopher Lovelock Career Contributions Award was presented at the 2026 Frontiers in Service Conference in Helsinki. The award recognizes a scholar whose sustained and influential body of work has...
The 2025 SERVSIG Best Service Article Award was presented during the SERVSIG Conference in Braga, recognizing an outstanding article published in 2025. The award celebrates research that has made a...
The SERVSIG Emerging Service Scholar winner was announced and congratulated at the 2026 Frontiers Conference in Helsinki. The Award (sponsored by Auburn University) recognizes contributions to advancing the study of...
The recipient of the 2026 SERVSIG Best Dissertation Award, sponsored by Texas State University, was announced during the SERVSIG Conference in Braga. The award highlights outstanding doctoral research and its...